Podcast Episode 6 – Capturing Metrics in Technical Documentation

Following on from our previous podcast, ROI in Technical Information, we discuss metrics and the easy and more technical ways we can capture technical information metrics to help us make the right business and investment decisions for our technical information and documentation.

We look at some simple ways to capture and demonstrate metric driven ROI within technical and support information, why major brands do this today and the value it brings both to an organisation as well as end users.

Mike tells a story about a recent purchase we made here at TDW that if the user guides were better we would have saved a tremendous amount of time and energy for both the supplier and the user, a gap in the user guide lead to serious delays and unnecessary supplier and customer exchanges.

Listen Now or watch on our YouTube channel

Mike Ingledew

A trained aircraft engineer (rotorcraft), I entered in to the field of technical information writing S1000D data modules on a major European military platform.

After a series of high profile project roles and the privilege of supporting clients worldwide, I ended my 'employed' career at a subsidiary of Boeing Aircraft after I decided to leave and focus on TDW full-time.

From my time supporting clients worldwide, I could see that there was a market need for an independent organisation that could be a trusted advisory source for those needing to implement successful technical information strategies.

I am passionate about the art of technical communications and the process, software and skills needed in our market.

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